Refund Policy

This policy applies to DRESSi products purchased directly from dressi.co. If you purchased a DRESSi product from a retailer, please contact that retailer about their respective return policy.

FOOD ITEMS

For food safety, all food items are final sale and cannot be returned or exchanged, even if unopened. Once an item leaves our care, we can’t verify how it was stored or handled, so returned food is never placed back into our inventory for resale to other customers.

MERCHANSIDE 

Merchandise may be returned within 14 days of delivery if it is unworn, unused, and in its original condition with all original tags attached. To request a return, email support@eatdressi.com with your order number. Please wait for our return instructions before sending anything back.

Customers are responsible for return shipping costs, and original shipping charges are nonrefundable. If we provide a prepaid return label, its cost will be deducted from your refund. Once we receive and inspect the merchandise, we will issue any approved refund to the original payment method.

DAMAGED PRODUCT 

That’s not the unboxing experience we want for you, we’d love a second chance to deliver on the experience we intended! Please email support@eatdressi.com within 14 days of purchase with your order number and photos of the product and packaging. If available, include the best-by date and lot code, too. We’ll review what happened and arrange a refund or replacement; same-product exchanges are subject to availability.

SHIPPING

We typically ship within 1–4 business days, excluding weekends, holidays, and planned closures. You’ll get a tracking link by email once your DRESSi is on the move.

Your DRESSi heads out from Virginia with UPS, USPS, FedEx, or DHL. Please give us a physical delivery address, we can not ship to P.O. boxes.

ORDER CANCELATIONS

Email support@eatdressi.com as soon as possible with your order number and request. We’ll do our best to accommodate, but changes aren’t guaranteed once processing begins. Orders can not be modified or canceled once it’s been picked, packed, labeled or shipped. After shipment, the carrier may allow you to make delivery changes through your tracking link.

DELIVERY & MISSED DELIVERIES

Your tracking link is the best place to start. If the carrier holds your package for pickup, please follow its instructions to collect it; we can’t refund or replace an order that goes uncollected. If your package appears lost, email us your order number and tracking information. We’ll investigate with the carrier and arrange a replacement if it’s confirmed lost.

REFRIGERATION

Unopened DRESSi products may be stored at room temperature until the expiration date printed on the bottle. Please refrigerate after opening, after each use.

Last updated: September 28, 2026